FAQs

Q. Do I need an account to place an order?

No, all you need is an email address. We recommend you create an account but you can also pay and track your orders as a guest.

Q. What should I do if I have forgotten my account password?

In case you have forgotten your password, simply follow ‘Forgot my password’ link and you will receive an email to reset your password.

Q. How do I sign up for Spunky Newsletter?

Stay updated with the latest offers, designer insights and stylish recommendation curated just for you by subscribing to our newsletter by simply entering your email address at the bottom of the page.

Q. How do I place an order?

Follow these simple steps to place your order on Spunky:

Navigate through our website and choose a category or designer you would like to order from
Once you’ve selected the pieces, add the correct size referring to the size guide for each product (the size guide would be different for each designer so make sure you’ve carefully added the size)
Select to the desired piece and click on ‘add to cart / add to bag’
Once you’ve added all the items, you can click ‘check out / summary’
You have an option to either sign in to your account or continue as a guest. Enter your address, payment method and delivery details to complete your order. Once completed, you will receive an email from us to confirm your order.

Q. Where can I get advice on the fit and size?

Check the size guide under each product to know the conversion chart.

Q. Will my personal details be safe?

It is our top priority to keep your personal data safe and confidential. Please check our Privacy Policy for further details.

Q. If I can’t find my size, will you have it again?

To be notified about items that are sold out, please add the product to your wish list. Once the product becomes available, you will be informed via your email.

Q. Can I reserve an item to buy later?

You can reserve each item in your cart for a specific amount. Once the time expires and the product is not bought by you, it will be available on our website for other shoppers to view.

Q. In how many days can I expect my order to be delivered?

Delivery period will differ for each brand. All delivery details would be mentioned under ‘Shipping and Return’ in the product details page.

Q. Would it be possible to get a product customized?

Customization will differ for each brand. All details regarding customization would be mentioned in the product details page.

Q. Is it safe to use my credit card/debit card on Spunky?

Yes. Spunky uses SSL technology to keep your transactions secure and safe.

Q. Can I change my shipping address after my order has been dispatched?

Once your order has been dispatched, we will be unable to change the delivery destination. If you would like to change the shipping address before the product is dispatched, please send us an email on sales@spunkyspunky.com with the order ID and we will then confirm the change.

Q. How can I return an item?

If you’re unhappy with the size or if you’ve received a damaged product, please reach out to us on sales@spunkyspunky.com with the order number and we will get back to you on the same. Made to order items cannot be returned.

Q. How do I package my product for a return?

If the return has been confirmed to you, please place the product (with the tag and the bill) in the with the original packaging and seal it. You can then courier it to the address provided to you.

Q. Can I cancel my order once it has been paid?

Unfortunately, once the order has been placed, it wouldn’t be possible to cancel it.

Q. How do I apply for a job at Spunky?

Please reach out to us on hello@spunkyspunky.com

Q. For designers, who can I get I touch with Spunky?

Please reach out to us on hello@spunkyspunky.com

Q. How will my order be packed?

Your order will be carefully packaged in a Spunky tamper proof packet –– with dust bags if provided by the designer to ensure that the product arrives to you in a great condition.

Q. Do you offer same day delivery?

All the details for the delivery period for each product are mentioned on the product details page.